Shipping & Returns
Orders and Payments
How do I change or cancel my order?
Unfortunately, changes to orders are not possible after they’ve been placed. If you would like to return or exchange any part of your order, please contact our Customer Experience Team via phone at 604.731.8383 or by email at info@markusj.ca.
What payment options do I have?
You’re welcome to make payments by using Visa and Mastercard credit cards.
How is sales tax calculated?
We charge sales and use tax according to federal, provincial, and local government guidelines, based on the shipping address you provide when you place an online order. For international shipping, duties and taxes may apply. For international shipping, duties and taxes may apply.
Shipping
What are the available delivery options?
We use Canada Post, Fedex, UPS courier.
How are the shipping costs calculated?
Shipping cost depending on various platforms.
Where will my order be shipped from?
Your shipment will be shipped from Vancouver, BC.
How can I track my order?
Tracking number will be provided after the order has been shipped. You can track your shipment via courier’s website or courier’s app.
Do you offer international shipping?
We offer international shipping, duties and shipping fees depending on international regulation.
What should I do if my order is damaged in transit?
Please take a few pictures of the damaged package and/or product and contact us via customer service email, We will arrange replacement.
Returns
Can I cancel or amend my order?
Order can’t be canceled but you have 14 days to return your product unopened.
Can I make a return?
If you are not fully satisfied you have 14 days to return your product in unopened condition.
How can I return my purchase?
You can create a return label from our website and drop off to courier shipping location.
